Your 30-Day Return Option
For fair and consistent treatment, advance contact with Dash is required before dispatching a return or exchange; a no-reason return or exchange is available for 30 days from the date the order is delivered, and this rule governs the applicable process.
Who Pays Return Shipping
For straightforward administration, for Dash customers, Dash pays approved return shipping for every no-reason return or exchange and supplies a prepaid label or equivalent free arrangement; the merchant also pays return shipping when an item is damaged, defective, incorrect, or incomplete, which is the stated customer standard.
Return Condition Standards
In practical terms, where law permits, a refund may be reduced for damage caused by handling beyond what was reasonably needed to inspect the item; in the same context, keep and return included accessories, parts, and packaging to the extent reasonably possible, as reflected in this published policy.
Order Cancellation and Authorized Returns
For a transparent customer experience, for Dash customers, you can request cancellation while the order remains unshipped; dispatched orders follow this Refund Policy; the default return address is 3535 Fred Wilson Ave, El Paso, Texas, 79904, United States, and no item should be sent until Dash confirms its instructions, and this rule governs the applicable process.
Excluded No-Reason Returns
A listed exclusion never removes remedies for damage, defect, wrong fulfillment, missing items, or another non-waivable legal right, while the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products, and this rule governs the applicable process.
How Approved Refunds Are Paid
As a clear service commitment, under Dash's service standards, the customer's bank or card provider controls any additional posting delay; after receipt and inspection, an approved refund is returned to the original payment method within 5-10 business days, which is the stated customer standard.
Merchant Information
Business name: Dash
Trade name: Dash
Email: support@daslife.shop
Phone: 9154338980
Physical address: 3535 Fred Wilson Ave, El Paso, Texas, 79904, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)